Q: How do I register as a new member on bape.com?

Please agree to the terms and conditions on the page below and proceed to member registration.

https://jp.bape.com/account/register

 

Q: Previously, you could log in using your membership number, but now you can only log in using your email address?

Due to system changes, your email address has become your login ID. Please log in using your registered email address and password.

 

Q: Will a membership card be issued?

BAPE Due to the change in CARD service, membership card issuance has ended.

 

Q: Are the items in my cart confirmed to be purchased?

Inventory is not kept when you add it to your cart. Inventory will be secured at the time the purchase is completed.

 

Q: I have not received the order completion/shipment notification email.

In particular, if you are using a mobile carrier email address, it is possible that the email server is refusing to receive the email or sorting it into the spam folder. If you have set up your email server to allow emails from webstore@bape.com and still cannot receive the email you need, please contact us at bapecard@bape.com with your membership number, name, date of birth, and email address.

 

Q: I would like to receive email newsletters and latest notifications.

Please check "Receive notifications by email" when registering as a member. If you wish to change your settings after registration, please click the "Edit" button on My Page.Please check "Receive email notifications" and update your membership information. If you still don't receive the email you need,Please contact us at bapecard@bape.com with your name, date of birth, and email address.

 

 

Q: Can I transfer my account due to the site renewal?

account information andBAPE® Your CARD membership will be transferred. In the futureBAPE® CARD service will continue to be available. Past purchase history will not be carried over. Please check the details below.

 

https://jp.bape.com/pages/transfer

 

Q: I'm having trouble migrating to the new bape.com.

Please refer to the following.

 

https://jp.bape.com/pages/transfer

 

Q:BAPE® What is POINT?

This is a points program that is awarded according to the purchase amount. You can exchange your accumulated points for a 1,000 yen OFF coupon. Please check below for details.

 

https://jp.bape.com/pages/bape-point

 

Q: Even after purchasingBAPE® POINT is not reflected.

 

There may be a time lag from the time of purchase until the points are reflected. For cash on delivery orders, points will be awarded a few days after the product arrives (payment is completed).

 

Q:BAPE® Can I use POINT at stores?

Not available in stores, only available on bape.com.

 

Q. I made a purchase as a guest without registering as a member.BAPE® Can I use POINT?

Points are also awarded to customers who purchase as a guest. However, in order to exchange points for coupons and use them, you must register as a member using the email address used when placing your order.

 

Q: I would like to use a coupon.

At bape.com, you can apply the coupon by entering the coupon code at checkout. Please see below for detailed usage instructions.

https://jp.bape.com/pages/bape_coupon

 

Q: Can I use JCB on bape.com?

It cannot be used for credit card payments, but it can be used in conjunction with PayPal, Shop Pay, Apple Pay, Google Pay, PayPay, merpay, etc.

 

Q: Can I pay by bank transfer on bape.com?

Direct bank withdrawal is not available, but it can be used in conjunction with PayPal.

 

Q:A BATHING APEWhere can I buy ® products?

nationwideA BATHING APE®Available for purchase at authorized retailers. For more information,BAPE.COMPlease check the STORE LIST inside.

 

Q:WEB STOREWhen will the items I purchased be delivered?

Normally the next day after ordering~ within 3 business daysWe will ship it to you. After the product is shipped, we will send you a shipping completion email containing the Sagawa Express invoice number. You can check the delivery status from the invoice number. We will notify you in the news if we have to suspend shipments such as during the Obon holidays and the year-end and New Year holidays.

 

Q:BAPE.COM WEB STORECan you ship it overseas?

BAPE.COMWe do not ship overseas. For overseas shipping, please use the website below.

https://int.bape.com/

 

Q: Can I return or exchange the product after purchasing it?

We do not accept returns or exchanges. However, we will accept exchanges for products that are defective or due to our own negligence. If a replacement item is not available in stock, we will respond by returning the item. In that case, you will always need the receipt from the time of purchase. Please contact the store where you purchased it.

 

Q: Can I request wrapping/paper bags to be included?

I am very sorry,WEB STOREWrapping service for purchased products We also do not accept shipping in paper bags.

 

Q: I would like you to judge whether it is real or fake.

We do not perform any authenticity checks. We are not responsible for any products purchased from other than authorized retailers, so we recommend purchasing from authorized retailers.

 

Q:BAPE®️ I would like to know the shipping cost and delivery date for HOME.

BAPE HOME delivery times and shipping fees vary depending on the product.
Please see each product page for details.

 

https://jp.bape.com/pages/bape-home

 

Q: I would like to know the release date of new products.

Please contact the store directly regarding the release date of new products.

 

Q:WEB STOREHow can I buy items that are sold out?

Stores nationwide may have stock. Please contact the store for stock status.

 

Q: Will I be able to purchase new products on the release date if they are lined up in stores?

If crowds are expected, numbered admission tickets will be distributed by lottery. Lottery times vary depending on the store, so please contact the store in advance.

 

Q: Is it possible to reserve or reserve products at the store?

We do not accept reservations, but it is possible to reserve items after they are released. Please contact the store for details.

 

Q: Is mail order possible at the store?

Mail-order sales by phone are possible at authorized retailers nationwide. Please contact us by phone for ordering methods and stock status.

 

Q: I would like to know about staff recruitment information.

Please see RECRUIT below and check the recruitment status.

https://jp.bape.com/pages/recruit

 

Q: Can I change the language?

You can choose between English, Chinese (Simplified), and Korean using the selector at the top right of the page.
However, if there is a discrepancy between the content of the translation and the original Japanese text, the original text takes precedence.